Pre-Order Shoe Term & Conditions

1:17 AM

1. Shoe sold are not refundable or exchangeable.

2. In view of sizes discrepancies, if the size cannot fit, the best we can do it to help the buyer resell it. We will only pay buyer once the shoe was purchased by another customer.

3. We will include a detailed description of every item for the buyers to refer.

4. Buyers is advise to purchase slightly bigger size than the normal size you wear.

5. Due to setting of the monitor, color might be slightly different with the picture posted; therefore, we will state the actual color of the item. Please DO NOT place order if you cannot accept the difference.

6. Out of stock might happened on pre-order item. Don’t worry, we will inform you and refund the full amount.

7. Please DO NOT place order if you are unable to wait for the shipment to arrive. Once pre-order placed are NOT REFUNDABLE. Unless if factory out of stock Agape Boutique will refund the money to buyer on both side mutual understanding.

8. According to factory they are using man made PU skin, Cow or Deer Skin to manufacture the shoes. As we are not the manucfacturer, we cannot make sure the type of skin used for the shoes. Please DO NOT place order if you are sensitive on what type of skin been used or religion related issue.

9. Customer will need to bear the risk for all pre-order items. We will not hold responsible for complaint such as different color, not as nice as imagine, too small, too big, quality not as good as imagine, small stain, don’t like the color, the leather / skin is Pig Skin or not as I expected and etc.

10. We only accept return if the shoes have more than 5cm stain, holes, wrong shoes sent by Agape Boutique. Return postage will be bear by customer, Agape Boutique will only bear for the postage of new replacement item.

11. We do not hold responsibility for broken heels when customer receive the item. We will check every pair of our shoe before deliver, if we find out the heels broken or sole came out, we will not send out the item. Therefore if customer receive the item in broken piece, please let us know asap and we will check with our courier company.

12. Please note that NO ORIGINAL SHOE BOX will be provided during shipping, we will use other box to ship it. All shoes are imported from overseas factory and we are using air freight to ship the shoe so that buyer may get it earlier. Therefore if shoe box is included, the air freight will be higher, as the result the shoe price will be higher as well.


Anyway, the most important is the shoe was in good condition and nice, box does not really matter right ?

For Muslim's Customer, Please Read Below:


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Shoe Size Chart 尺寸对照表








All shoe size are given in UK size. Please view the above for comparison.


If you worried that sizes given might not be that accurate, here are some guides that I found on internet that might help you.

1. First, lay a piece of paper on the floor & tape the edge of the paper.

2. Stand on the paper with your larger foot. Normally is the opposite of our writing hand. Meaning if you are left hander, your right foot will be slightly bigger.

3. Take a pencil to trace the outline of your foot onto the paper.

4. Draw a straight line at the END of the traced foot, another line on the tip of your LONGEST toe.






5. Use a centimeter ruler to measure the draw the edge of your leg to measure the width of your leg






6. The longest length and the widest width of your leg will be the size for your shoe. View the above shoe size chart for details.

Just a guide for you, hope it helps ~


Boots Measuring Method

author information goes here

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110 comments

  1. ireneOctober 3, 2010 at 12:37 AM

    wat if my feet length is 22.8cm and width 8cm but i used to wear vincci size 5 ??
    what size suit i choose?

    ReplyDelete
  2. Agape BoutiqueOctober 13, 2010 at 2:58 PM

    Dear Irene,

    Then it's better to take size 36 because your length is 22.8, I worried take size 35 cannot fit in :)

    ReplyDelete
  3. AnonymousOctober 21, 2010 at 4:10 PM

    hi dear,

    if my feet length is 24.5 what size i should take?
    i always buy shoes at size 8/39..
    so if i want to buy the pre-oder shoes
    what size i should take? 39 or 40? :)

    ReplyDelete
  4. Agape BoutiqueOctober 22, 2010 at 9:24 AM

    Dear,

    24.5 better take size 40 unless you want to take some 'risk' to purchase size 39 because most of our shoe only have till size 39 :)

    ReplyDelete
  5. nonoOctober 25, 2010 at 11:59 PM

    my feet length is 23.5cm and width 8cm and i used to wear size 38..what size shud i choose?

    ReplyDelete
  6. AnonymousOctober 26, 2010 at 11:15 PM

    i'm quite confused about my feet size....my length is 22.7cm and width of 9.23cm...which one should i choose? 36 or 37?

    ReplyDelete
  7. Agape BoutiqueOctober 28, 2010 at 7:34 AM

    Dear Nono,

    Then it's better to take size 38 :)

    ReplyDelete
  8. Agape BoutiqueOctober 28, 2010 at 7:35 AM

    Dear,

    It's better to take 37, I worried you cannot fit in :)

    ReplyDelete
  9. meipingNovember 5, 2010 at 8:39 PM

    my length is 23cm and my width is 9cm, which shoe size should i take? :)

    ReplyDelete
  10. Agape BoutiqueNovember 8, 2010 at 1:23 PM

    Hi Meipingg,

    Is better to take size 37 :)

    ReplyDelete
  11. fishballsDecember 10, 2010 at 9:37 PM

    hey my feet are really small and i wear vincci size 3. will 33 be too loose for me?

    ReplyDelete
  12. Agape BoutiqueDecember 13, 2010 at 5:35 AM

    Hi fishballs,

    Emmm, so small we do not have oo :)
    We do not encourage using normal vincci size as guidelines, please re-measure according to above posted method :)

    ReplyDelete
  13. SyimaDecember 14, 2010 at 4:47 PM

    hye~ my width is around 9.2cm but my length is 24.5. so which should i take? 38 or 39?

    ReplyDelete
  14. juDecember 24, 2010 at 12:35 PM

    hi... my feet is 24.5cm and according to your chart, i should order size 39.. but with other blogs, i always order size 38. what do u suggest??

    ReplyDelete
  15. Agape BoutiqueDecember 27, 2010 at 3:31 PM

    Hi dear,

    Better to order size 39 dear :)

    ReplyDelete
  16. LyanaDecember 29, 2010 at 10:08 AM

    Good day Agape Boutique

    I am interested to place an order for boots
    May I know, how can I contact you for further questions?

    ReplyDelete
  17. Agape BoutiqueDecember 29, 2010 at 2:19 PM

    HI Lyna,

    You just need to fill in the order form at the top right corner and we will reply you :)

    ReplyDelete
  18. NurulJannah.NorelleJaneDecember 31, 2010 at 10:10 PM

    wooww...kinda shocked here my size is 40 according to ur chart??my feet width is 10.1cm,length is 24.7cm...but i always2 purchase size 39 online or in other retail outlet...so im confused here..if i take size 40,then if i always wear it,its gonna loosen up....really2 confuse which size to get..this is the 1st tyme i came across of my measurement as a size 40..please help..

    ReplyDelete
  19. Agape BoutiqueJanuary 1, 2011 at 3:38 AM

    Hi Nurul Jannah,

    You measure according to our method ?
    DO NOT squat during the measurement if it's 10.1 and 24.7 your size is actually 42.

    Yes, follow the chart should be correct which is according to our factory measurement.

    The MOST important part is during the measurement, must stand still and if can better ask others help you to draw. So far we did not come across any problem if customer follow this method :)

    ReplyDelete
  20. JenJanuary 9, 2011 at 3:15 PM

    I'm a vincci size 9, I need a size 41 shoes but I c from ur catalogue all only size 34-39...so how? can get size 41??

    ReplyDelete
  21. Agape BoutiqueJanuary 10, 2011 at 12:33 AM

    Hi Jen,

    We do have size 40-47 which can be custom made but the choices is not much. You may see here:
    http://agapeboutique.blogspot.com/2010/11/plus-size-shoes-size-34-43-new-arrivals.html

    ReplyDelete
  22. AnonymousJanuary 14, 2011 at 7:27 PM

    hi i wanna ask which size shud i go for....i usually wear size 38....my measurement is length:23.6/23.7. my width: 9.5 - 9.7. i know according to the size chart im supposed to take size 38 but shud i go for 39?

    ReplyDelete
  23. Agape BoutiqueJanuary 21, 2011 at 1:07 PM

    Dear,

    I think better to take size 39 because your width is 9.7 which suppose to be size 39

    ReplyDelete
  24. .::: Princess MOMOY :::.January 22, 2011 at 1:28 AM

    hello there
    i have enquiry
    my shoes size is 24.5 in cm
    and vinnci 6
    but from ur chart my shoes 7.5

    should i go for?
    thx...

    ReplyDelete
  25. Agape BoutiqueJanuary 22, 2011 at 5:38 PM

    Dear Princess, if you follow the measuring method we posted above, then please order shoes size 7.5 which is 39 :)

    ReplyDelete
  26. AnonymousJanuary 25, 2011 at 12:32 AM

    hi.can u give some advice about my size?
    my width is 9.3cm and length 25cm.
    usually i wear size 9.

    extra info : i bought an open-toed gladiator heels at shoezobsession,sunway, n my size is 39.

    ReplyDelete
  27. Agape BoutiqueJanuary 25, 2011 at 9:28 AM

    Did you follow the above method to measure your leg ?

    If you did then your size will be 40 :)

    ReplyDelete
  28. AshleyJanuary 31, 2011 at 9:26 AM

    hello! may i have yr opinion?
    my feet size is like 23.2-ish. should i get size 37 or 38? :O
    thanks! :)

    ReplyDelete
  29. Help!February 1, 2011 at 10:25 PM

    Hello there..
    The length of my foot is 22.5cm and the width of my foot is 9.5 cm.. So which size do I pick?

    ReplyDelete
  30. Agape BoutiqueFebruary 3, 2011 at 2:33 AM

    Dear,

    You may take size 37 :)

    ReplyDelete
  31. Help!February 3, 2011 at 6:44 PM

    Really? But I've never been bigger than a Vincci size 5 before.. I'm scared that it would be too big for me.. The difference of the length of size 37 is big from the length of my foot..

    ReplyDelete
  32. Big Foot GirlFebruary 7, 2011 at 2:32 PM

    Good day,

    I have followed the above measurement method and found that my leg width is 10 & length is 28. So can i take size 45?

    ReplyDelete
  33. Agape BoutiqueFebruary 8, 2011 at 10:32 PM

    Hi Help,

    Yes but the width is 9.5cm wo. Else my suggestion is you may take in between which is size 36 :)

    ReplyDelete
  34. Agape BoutiqueFebruary 9, 2011 at 1:51 AM

    Hi Big Foot Girl,

    Yep, will be size 45 :) Not much choices, if not mistaken only like 5-6 pairs have until size 47 :)

    ReplyDelete
  35. AnonymousFebruary 12, 2011 at 4:05 PM

    Hi my foot length is 24.2 and my width is 9.2 which size is better for me? Will size 39 fit?

    ReplyDelete
  36. Agape BoutiqueFebruary 14, 2011 at 12:30 PM

    Dear Anon,

    Better to take size 39 :)

    ReplyDelete
  37. AnonymousFebruary 17, 2011 at 10:39 PM

    I'm a Vincci 8, So for a pumps heels, what size should I take? So far my measurements fit the Size 38/7 description, but the shoe cutting may require a bigger size

    ReplyDelete
  38. AnonymousFebruary 17, 2011 at 10:48 PM

    Hey I'm a Vincci 8 and I'd like to order pumps(heels) and was wondering what size I should take. Thanks :)

    ReplyDelete
  39. Agape BoutiqueFebruary 18, 2011 at 9:25 AM

    Dear Anon,

    If you measure with the above method and fit size 38, then you may just take size 38 dear :)

    ReplyDelete
  40. AnonymousFebruary 25, 2011 at 5:41 PM

    hi, my foot length is 26.4cm and my width is 9cm. Which size do you recommend me to take? In usual shops I'm a size 9 for slippers and 10 for shoes. please help. thank you :)

    ReplyDelete
  41. T h e A m o i February 26, 2011 at 3:55 AM

    hi,

    my foot length is 23.2 and width is 9... which size is better for me ?

    ReplyDelete
  42. Agape BoutiqueFebruary 26, 2011 at 6:06 PM

    Dear The Amoisaufee,

    You may take size 37 as per the shoe chart :)

    ReplyDelete
  43. Agape BoutiqueFebruary 26, 2011 at 6:23 PM

    Dear Anon,

    I think you may take size 43 :)

    ReplyDelete
  44. AnonymousFebruary 27, 2011 at 10:50 PM

    hi dear :)
    my foot length is 24 and width is about 10. which size is better for me? :)

    ReplyDelete
  45. UnknownApril 9, 2011 at 2:42 PM

    Hello there,
    my foot lentgh is 24.5 and width is 8.5.Which size would you recommend me?

    ReplyDelete
  46. Agape BoutiqueApril 21, 2011 at 12:29 PM

    Hi Anon,

    Better to take size 39 :)

    ReplyDelete
  47. AnonymousApril 27, 2011 at 3:13 AM

    hye!! i just want to ask, what PU skin means?

    ReplyDelete
  48. AnonymousMay 11, 2011 at 8:22 AM

    my foot lentgh is 24 and width is 10.Which size would you recommend me?tq...

    ReplyDelete
  49. Agape BoutiqueMay 11, 2011 at 10:06 AM

    Dear Anon,

    You may take size 39 for Lenght 24 and width 10 :)

    ReplyDelete
  50. Agape BoutiqueMay 11, 2011 at 10:07 AM

    Hi Anon,

    PU Skin is some kind of artificial leather mixed up by factory... Is not genuine leather from animal skin :)

    ReplyDelete
  51. AnonymousMay 14, 2011 at 2:20 AM

    oh tq 4 information. and i have 1 question to ask u.. mega sale n pre-order only for the month of may?? how about for the month of June ? I am still available for pre-order?

    ReplyDelete
  52. AnonymousMay 15, 2011 at 12:05 PM

    hi,
    do you still have 10% fr the shoes?

    ReplyDelete
  53. nurainaMay 17, 2011 at 7:42 PM

    my foot size is 21.8 and width around 6 cm. what size?

    ReplyDelete
  54. Agape BoutiqueMay 18, 2011 at 4:23 PM

    Dear Nuraina,

    You may take the smallest size, 35 :)

    ReplyDelete
  55. Agape BoutiqueMay 18, 2011 at 4:26 PM

    Hi Anon,

    Nope, mega sales and normal pre-order will keep going every weeks. Actually we loading order to factory almost every 2 days, the pre-order arrangement chart is just a date for customer to know when they can get their item :)

    ReplyDelete
  56. Agape BoutiqueMay 18, 2011 at 4:27 PM

    Hi,

    10% ? No more dear, only ready stock with 3 pairs then only will have 10% :)

    Maybe coming Raya we will have 10% again :)

    ReplyDelete
  57. nurainaMay 19, 2011 at 12:39 PM

    oh no i measured again and this time my larger foot is 22.5cm. I'm torn between 36 and 35 because I always wear 35. I'm never larger than 35. The width is 8cm. I also have sent an order form with size 35 now im worried

    ReplyDelete
  58. Agape BoutiqueMay 19, 2011 at 4:03 PM

    Hi Nuraina,

    What is your order name or your email address ?

    ReplyDelete
  59. AnonymousMay 20, 2011 at 4:04 AM

    Thank you. i will order soon. =))

    ReplyDelete
  60. Agape BoutiqueMay 20, 2011 at 9:08 AM

    Ok dear, thanks for support ~

    ReplyDelete
  61. AnonymousMay 25, 2011 at 2:00 PM

    My lenght 22.5cm and my width 8.5cm. What size i should take?

    ReplyDelete
  62. AnonymousMay 25, 2011 at 2:40 PM

    Sorry to ask this coz I've never buy on line before,how's the shoes quality?

    ReplyDelete
  63. Agape BoutiqueMay 25, 2011 at 4:05 PM

    Dear Anon,

    You may take size 36 :)

    ReplyDelete
  64. Agape BoutiqueMay 25, 2011 at 4:06 PM

    Hi Anon,

    You may refer here for our customer testimony.
    http://agapeboutique.blogspot.com/search/label/Customer%20Testimony

    ReplyDelete
  65. AnonymousMay 27, 2011 at 8:15 PM

    Hey I have length 25 and width 9 cm. What size should I take ?

    ReplyDelete
  66. NMay 27, 2011 at 9:16 PM

    My length is 24.5 and width is 9 , it says size 40. I always buy 39, even In Bangkok I buy 39 and very comfortable. So what should I do ?

    ReplyDelete
  67. AnonymousJune 9, 2011 at 12:57 PM

    hi,

    my feet width is 9.1 and lenght is 23.4.. does it means i should take size 6.5?

    ReplyDelete
  68. AnonymousJune 10, 2011 at 11:02 AM

    Hi dear.

    My feet length is around 25.3/ 25.4cm. Which size do you reckon I take? And i see (we big footers) dont have much choices of shoes, right?

    ReplyDelete
  69. Agape BoutiqueJune 10, 2011 at 11:46 AM

    Hi Anon,

    Better to take size 37 instead of 36 :)

    ReplyDelete
  70. Agape BoutiqueJune 10, 2011 at 11:47 AM

    Hi Anon,

    That means yours will be size 41 :)
    Yep, plus size shoes not much choices left actually ~

    ReplyDelete
  71. AnonymousJune 10, 2011 at 9:46 PM

    hi..i usually wearing shoes size 36..but when i measured my foot length it became 23.6&24 cm..n if according to the table i shud take the size of 38..isn't it make a really big different??so plz help me..o shud i just take 37 instead??

    ReplyDelete
  72. ElinenParkerJune 14, 2011 at 9:01 PM

    oh i cant find my size
    length is 22.8cm, width is 9.8cm
    normally i bought size 37,
    so i should buy 37 or 38?
    if, if, i bought 38 then too big for me,
    how how??

    ReplyDelete
  73. Agape BoutiqueJune 17, 2011 at 11:28 AM

    Hi Anon,

    Nope dear, please take size 38, I worried later too tight for you :)

    ReplyDelete
  74. Agape BoutiqueJune 17, 2011 at 11:28 AM

    Dear Elinen,

    Please take size 37, width is still ok :)

    ReplyDelete
  75. AlinaJune 24, 2011 at 11:35 PM

    Hello. Im freaking obsessed with all the shoes here!
    my feet length is 24cm and width 10.3c. what should i go for?

    ReplyDelete
  76. NadiaJune 25, 2011 at 11:48 AM

    hi,

    my foot length is 23.9, should i take 37 or 38?

    ReplyDelete
  77. Agape BoutiqueJune 25, 2011 at 2:06 PM

    Size 38 dear ~

    ReplyDelete
  78. AnonymousJune 29, 2011 at 4:15 PM

    Hi,

    For boots would you suggest taking one size bigger?

    ReplyDelete
  79. Agape BoutiqueJune 29, 2011 at 4:47 PM

    Yep, take one size bigger for boots ~

    ReplyDelete
  80. AnonymousJune 30, 2011 at 12:59 AM

    if my foot length is 23.9, would you suggest i take 38 or 39?

    ReplyDelete
  81. AnonymousJuly 5, 2011 at 2:13 PM

    hye dear, my foot length is 24 but my width is 9.5 , what size should i take?? im confused, coz my shoes have size 38&39..plss help me

    ReplyDelete
  82. Agape BoutiqueJuly 5, 2011 at 2:15 PM

    Dear,

    What is your width ?
    Normally I will advise take one size bigger for boots, high heels :)

    ReplyDelete
  83. AnonymousJuly 5, 2011 at 10:01 PM

    my width is about 9.6 or 9.7, so for like wedges, should i take 38 or one size bigger 39?

    ReplyDelete
  84. Agape BoutiqueJuly 5, 2011 at 11:23 PM

    One size bigger better dear :)

    ReplyDelete
  85. zulaikhaJuly 7, 2011 at 1:24 PM

    hye dear, my size is 23.5, what size is the best for me??tanx..

    ReplyDelete
  86. LeonaJuly 8, 2011 at 2:39 PM

    hello dear... my size is 26cm... so what size u prefer i take?? if i buy shoe in the vincci shop i only can wear 41 size..

    ReplyDelete
  87. Agape BoutiqueJuly 10, 2011 at 2:10 AM

    Dear,

    You mean length 26cm ?
    Are you sure ? 26cm is size 42 lol ~

    ReplyDelete
  88. lovemenotJuly 10, 2011 at 11:25 PM

    Hi there
    i would like to buy few shoes. By any chance, i would like to know whether those shoes can arrive before 26 July or not? Thank you

    ReplyDelete
  89. Agape BoutiqueJuly 11, 2011 at 9:14 AM

    Dear Lovemenot, if you order & bank in latest on Tuesday, 12th July, Before 2pm to ensure the items able to send out to you around on 22nd / 23rd July 2011

    ReplyDelete
  90. eyjamellJuly 11, 2011 at 3:07 PM

    Hai dear,

    If my feet length is 25 cm what size i should take?
    i always buy shoes at size 8
    so if i want to buy the pre-oder shoes
    what size i should take? 39 or 40? :)

    ReplyDelete
  91. Agape BoutiqueJuly 25, 2011 at 12:56 PM

    25cm under our chart is size 40 dear, better take 40 or 41 coz worried later cannot fit oo :)

    ReplyDelete
  92. AnonymousJuly 25, 2011 at 4:02 PM

    Hi there,
    Juz wanna ask if my feet length is 22.5cm and i always buy shoes at vincci size 6, what size should i take? 36 or 37?

    ReplyDelete
  93. Agape BoutiqueJuly 25, 2011 at 5:53 PM

    Size 36 should be able to fit d :)

    ReplyDelete
  94. AnonymousJuly 26, 2011 at 11:45 PM

    hello dear. my foot length 22cm. so what size u prefer i take? my vincci size is 4.

    ReplyDelete
  95. Agape BoutiqueJuly 30, 2011 at 5:50 PM

    22cm can take size 35 :)

    ReplyDelete
  96. AnonymousJuly 30, 2011 at 11:47 PM

    hi agape, just wanna know if there is limited time for pre order shoes. let say for july pre order shoes, would be still available for me if a make the order on august?

    ReplyDelete
  97. Agape BoutiqueJuly 30, 2011 at 11:53 PM

    Yes dear, still can order, the date is the upload date stock can order anytime ~

    ReplyDelete
  98. Aziey HazirahAugust 3, 2011 at 5:27 PM

    hello, my feet length is 22.7cm and width 9cm. which size should i take? 36 or 37?

    ReplyDelete
  99. Syifa MuslihaAugust 4, 2011 at 11:12 PM

    Hello ! if my foot lenght 23.5cm and width 9.6 , does i have to take size 37 ??

    ReplyDelete
  100. The ChemiqueAugust 7, 2011 at 11:43 PM

    Hi

    My length is 23cm but my width is 10.5. I dunno, maybe there's a small bunion next to my toe? LoL but nothing serious though I think my leg can be quite 'duck-ish' hehe...what size do you recommend dear?

    ReplyDelete
  101. Agape BoutiqueAugust 9, 2011 at 7:54 PM

    Hi Aziey,

    You may take size 36, for ankle boots you may order it in size 37 :)

    ReplyDelete
  102. Agape BoutiqueAugust 9, 2011 at 7:54 PM

    Hi Syifa,

    You may order in size 38 dear :)

    ReplyDelete
  103. Agape BoutiqueAugust 9, 2011 at 7:55 PM

    Dear Chemique,

    10.5 is size 43 wo, normally what size you wearing ?

    ReplyDelete
  104. ilya amilaSeptember 3, 2011 at 11:58 AM

    hi dear,
    my lenght is 22.5cm n my width is 10cm -_-"
    im always wearing siza 5 or 6. mostly size 5 as size 6 sometime quite loose for me. i think i want size 36. can i have ur opinion sarah? TQ! ^^

    ReplyDelete
  105. y0nghuiSeptember 8, 2011 at 1:42 PM

    i used to wear vincci size 6. what size should i take here?

    ReplyDelete
  106. zakira mnSeptember 12, 2011 at 2:16 AM

    hye there, i usually use size 5 vincci. i was actually size 4 vincci, but due to very wide foot, i need to use size 5 for some shoes like pumps.but, size 6 is too big for me.
    my length is 22.5, n my width is 10cm. can u please recommend what size should i wear dear?

    ReplyDelete
  107. Agape BoutiqueSeptember 14, 2011 at 2:56 PM

    Hi Ilya,

    I think size 36 should be okay, your width is 10cm but I think take one size bigger should be able to fit you :)

    ReplyDelete
  108. Agape BoutiqueSeptember 14, 2011 at 2:56 PM

    Hi Yong Hui,

    Please do not use your normal wearing size as guidelines, please re-measure as per above method :)

    ReplyDelete
  109. Agape BoutiqueSeptember 14, 2011 at 2:57 PM

    Dear,

    Size 36 should be able to fit you coz normally our shoes are smaller cutting ~

    ReplyDelete
  110. NUR FARHANA ZAIDISeptember 22, 2011 at 1:42 AM

    my lenght is 22.5 cm & width is 8cm.should i take size 35?

    ReplyDelete