Pre-Order Shoe Term & Conditions

1:17 AM

1. Shoe sold are not refundable or exchangeable.

2. In view of sizes discrepancies, if the size cannot fit, the best we can do it to help the buyer resell it. We will only pay buyer once the shoe was purchased by another customer.

3. We will include a detailed description of every item for the buyers to refer.

4. Buyers is advise to purchase slightly bigger size than the normal size you wear.

5. Due to setting of the monitor, color might be slightly different with the picture posted; therefore, we will state the actual color of the item. Please DO NOT place order if you cannot accept the difference.

6. Out of stock might happened on pre-order item. Don’t worry, we will inform you and refund the full amount.

7. Please DO NOT place order if you are unable to wait for the shipment to arrive. Once pre-order placed are NOT REFUNDABLE. Unless if factory out of stock Agape Boutique will refund the money to buyer on both side mutual understanding.

8. According to factory they are using man made PU skin, Cow or Deer Skin to manufacture the shoes. As we are not the manucfacturer, we cannot make sure the type of skin used for the shoes. Please DO NOT place order if you are sensitive on what type of skin been used or religion related issue.

9. Customer will need to bear the risk for all pre-order items. We will not hold responsible for complaint such as different color, not as nice as imagine, too small, too big, quality not as good as imagine, small stain, don’t like the color, the leather / skin is Pig Skin or not as I expected and etc.

10. We only accept return if the shoes have more than 5cm stain, holes, wrong shoes sent by Agape Boutique. Return postage will be bear by customer, Agape Boutique will only bear for the postage of new replacement item.

11. We do not hold responsibility for broken heels when customer receive the item. We will check every pair of our shoe before deliver, if we find out the heels broken or sole came out, we will not send out the item. Therefore if customer receive the item in broken piece, please let us know asap and we will check with our courier company.

12. Please note that NO ORIGINAL SHOE BOX will be provided during shipping, we will use other box to ship it. All shoes are imported from overseas factory and we are using air freight to ship the shoe so that buyer may get it earlier. Therefore if shoe box is included, the air freight will be higher, as the result the shoe price will be higher as well.


Anyway, the most important is the shoe was in good condition and nice, box does not really matter right ?

For Muslim's Customer, Please Read Below:


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Shoe Size Chart 尺寸对照表








All shoe size are given in UK size. Please view the above for comparison.


If you worried that sizes given might not be that accurate, here are some guides that I found on internet that might help you.

1. First, lay a piece of paper on the floor & tape the edge of the paper.

2. Stand on the paper with your larger foot. Normally is the opposite of our writing hand. Meaning if you are left hander, your right foot will be slightly bigger.

3. Take a pencil to trace the outline of your foot onto the paper.

4. Draw a straight line at the END of the traced foot, another line on the tip of your LONGEST toe.






5. Use a centimeter ruler to measure the draw the edge of your leg to measure the width of your leg






6. The longest length and the widest width of your leg will be the size for your shoe. View the above shoe size chart for details.

Just a guide for you, hope it helps ~


Boots Measuring Method

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110 comments

  1. wat if my feet length is 22.8cm and width 8cm but i used to wear vincci size 5 ??
    what size suit i choose?

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  2. Dear Irene,

    Then it's better to take size 36 because your length is 22.8, I worried take size 35 cannot fit in :)

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  3. hi dear,

    if my feet length is 24.5 what size i should take?
    i always buy shoes at size 8/39..
    so if i want to buy the pre-oder shoes
    what size i should take? 39 or 40? :)

    ReplyDelete
  4. Dear,

    24.5 better take size 40 unless you want to take some 'risk' to purchase size 39 because most of our shoe only have till size 39 :)

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  5. my feet length is 23.5cm and width 8cm and i used to wear size 38..what size shud i choose?

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  6. i'm quite confused about my feet size....my length is 22.7cm and width of 9.23cm...which one should i choose? 36 or 37?

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  7. Dear Nono,

    Then it's better to take size 38 :)

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  8. Dear,

    It's better to take 37, I worried you cannot fit in :)

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  9. my length is 23cm and my width is 9cm, which shoe size should i take? :)

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  10. Hi Meipingg,

    Is better to take size 37 :)

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  11. hey my feet are really small and i wear vincci size 3. will 33 be too loose for me?

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  12. Hi fishballs,

    Emmm, so small we do not have oo :)
    We do not encourage using normal vincci size as guidelines, please re-measure according to above posted method :)

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  13. hye~ my width is around 9.2cm but my length is 24.5. so which should i take? 38 or 39?

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  14. hi... my feet is 24.5cm and according to your chart, i should order size 39.. but with other blogs, i always order size 38. what do u suggest??

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  15. Hi dear,

    Better to order size 39 dear :)

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  16. Good day Agape Boutique

    I am interested to place an order for boots
    May I know, how can I contact you for further questions?

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  17. HI Lyna,

    You just need to fill in the order form at the top right corner and we will reply you :)

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  18. wooww...kinda shocked here my size is 40 according to ur chart??my feet width is 10.1cm,length is 24.7cm...but i always2 purchase size 39 online or in other retail outlet...so im confused here..if i take size 40,then if i always wear it,its gonna loosen up....really2 confuse which size to get..this is the 1st tyme i came across of my measurement as a size 40..please help..

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  19. Hi Nurul Jannah,

    You measure according to our method ?
    DO NOT squat during the measurement if it's 10.1 and 24.7 your size is actually 42.

    Yes, follow the chart should be correct which is according to our factory measurement.

    The MOST important part is during the measurement, must stand still and if can better ask others help you to draw. So far we did not come across any problem if customer follow this method :)

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  20. I'm a vincci size 9, I need a size 41 shoes but I c from ur catalogue all only size 34-39...so how? can get size 41??

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  21. Hi Jen,

    We do have size 40-47 which can be custom made but the choices is not much. You may see here:
    http://agapeboutique.blogspot.com/2010/11/plus-size-shoes-size-34-43-new-arrivals.html

    ReplyDelete
  22. hi i wanna ask which size shud i go for....i usually wear size 38....my measurement is length:23.6/23.7. my width: 9.5 - 9.7. i know according to the size chart im supposed to take size 38 but shud i go for 39?

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  23. Dear,

    I think better to take size 39 because your width is 9.7 which suppose to be size 39

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  24. hello there
    i have enquiry
    my shoes size is 24.5 in cm
    and vinnci 6
    but from ur chart my shoes 7.5

    should i go for?
    thx...

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  25. Dear Princess, if you follow the measuring method we posted above, then please order shoes size 7.5 which is 39 :)

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  26. hi.can u give some advice about my size?
    my width is 9.3cm and length 25cm.
    usually i wear size 9.

    extra info : i bought an open-toed gladiator heels at shoezobsession,sunway, n my size is 39.

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  27. Did you follow the above method to measure your leg ?

    If you did then your size will be 40 :)

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  28. hello! may i have yr opinion?
    my feet size is like 23.2-ish. should i get size 37 or 38? :O
    thanks! :)

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  29. Hello there..
    The length of my foot is 22.5cm and the width of my foot is 9.5 cm.. So which size do I pick?

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  30. Really? But I've never been bigger than a Vincci size 5 before.. I'm scared that it would be too big for me.. The difference of the length of size 37 is big from the length of my foot..

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  31. Good day,

    I have followed the above measurement method and found that my leg width is 10 & length is 28. So can i take size 45?

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  32. Hi Help,

    Yes but the width is 9.5cm wo. Else my suggestion is you may take in between which is size 36 :)

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  33. Hi Big Foot Girl,

    Yep, will be size 45 :) Not much choices, if not mistaken only like 5-6 pairs have until size 47 :)

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  34. Hi my foot length is 24.2 and my width is 9.2 which size is better for me? Will size 39 fit?

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  35. Dear Anon,

    Better to take size 39 :)

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  36. I'm a Vincci 8, So for a pumps heels, what size should I take? So far my measurements fit the Size 38/7 description, but the shoe cutting may require a bigger size

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  37. Hey I'm a Vincci 8 and I'd like to order pumps(heels) and was wondering what size I should take. Thanks :)

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  38. Dear Anon,

    If you measure with the above method and fit size 38, then you may just take size 38 dear :)

    ReplyDelete
  39. hi, my foot length is 26.4cm and my width is 9cm. Which size do you recommend me to take? In usual shops I'm a size 9 for slippers and 10 for shoes. please help. thank you :)

    ReplyDelete
  40. hi,

    my foot length is 23.2 and width is 9... which size is better for me ?

    ReplyDelete
  41. Dear The Amoisaufee,

    You may take size 37 as per the shoe chart :)

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  42. Dear Anon,

    I think you may take size 43 :)

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  43. hi dear :)
    my foot length is 24 and width is about 10. which size is better for me? :)

    ReplyDelete
  44. Hello there,
    my foot lentgh is 24.5 and width is 8.5.Which size would you recommend me?

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  45. Hi Anon,

    Better to take size 39 :)

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  46. hye!! i just want to ask, what PU skin means?

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  47. my foot lentgh is 24 and width is 10.Which size would you recommend me?tq...

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  48. Dear Anon,

    You may take size 39 for Lenght 24 and width 10 :)

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  49. Hi Anon,

    PU Skin is some kind of artificial leather mixed up by factory... Is not genuine leather from animal skin :)

    ReplyDelete
  50. oh tq 4 information. and i have 1 question to ask u.. mega sale n pre-order only for the month of may?? how about for the month of June ? I am still available for pre-order?

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  51. hi,
    do you still have 10% fr the shoes?

    ReplyDelete
  52. my foot size is 21.8 and width around 6 cm. what size?

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  53. Dear Nuraina,

    You may take the smallest size, 35 :)

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  54. Hi Anon,

    Nope, mega sales and normal pre-order will keep going every weeks. Actually we loading order to factory almost every 2 days, the pre-order arrangement chart is just a date for customer to know when they can get their item :)

    ReplyDelete
  55. Hi,

    10% ? No more dear, only ready stock with 3 pairs then only will have 10% :)

    Maybe coming Raya we will have 10% again :)

    ReplyDelete
  56. oh no i measured again and this time my larger foot is 22.5cm. I'm torn between 36 and 35 because I always wear 35. I'm never larger than 35. The width is 8cm. I also have sent an order form with size 35 now im worried

    ReplyDelete
  57. Hi Nuraina,

    What is your order name or your email address ?

    ReplyDelete
  58. Thank you. i will order soon. =))

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  59. My lenght 22.5cm and my width 8.5cm. What size i should take?

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  60. Sorry to ask this coz I've never buy on line before,how's the shoes quality?

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  61. Dear Anon,

    You may take size 36 :)

    ReplyDelete
  62. Hi Anon,

    You may refer here for our customer testimony.
    http://agapeboutique.blogspot.com/search/label/Customer%20Testimony

    ReplyDelete
  63. Hey I have length 25 and width 9 cm. What size should I take ?

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  64. My length is 24.5 and width is 9 , it says size 40. I always buy 39, even In Bangkok I buy 39 and very comfortable. So what should I do ?

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  65. hi,

    my feet width is 9.1 and lenght is 23.4.. does it means i should take size 6.5?

    ReplyDelete
  66. Hi dear.

    My feet length is around 25.3/ 25.4cm. Which size do you reckon I take? And i see (we big footers) dont have much choices of shoes, right?

    ReplyDelete
  67. Hi Anon,

    Better to take size 37 instead of 36 :)

    ReplyDelete
  68. Hi Anon,

    That means yours will be size 41 :)
    Yep, plus size shoes not much choices left actually ~

    ReplyDelete
  69. hi..i usually wearing shoes size 36..but when i measured my foot length it became 23.6&24 cm..n if according to the table i shud take the size of 38..isn't it make a really big different??so plz help me..o shud i just take 37 instead??

    ReplyDelete
  70. oh i cant find my size
    length is 22.8cm, width is 9.8cm
    normally i bought size 37,
    so i should buy 37 or 38?
    if, if, i bought 38 then too big for me,
    how how??

    ReplyDelete
  71. Hi Anon,

    Nope dear, please take size 38, I worried later too tight for you :)

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  72. Dear Elinen,

    Please take size 37, width is still ok :)

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  73. Hello. Im freaking obsessed with all the shoes here!
    my feet length is 24cm and width 10.3c. what should i go for?

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  74. hi,

    my foot length is 23.9, should i take 37 or 38?

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  75. Hi,

    For boots would you suggest taking one size bigger?

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  76. Yep, take one size bigger for boots ~

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  77. if my foot length is 23.9, would you suggest i take 38 or 39?

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  78. hye dear, my foot length is 24 but my width is 9.5 , what size should i take?? im confused, coz my shoes have size 38&39..plss help me

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  79. Dear,

    What is your width ?
    Normally I will advise take one size bigger for boots, high heels :)

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  80. my width is about 9.6 or 9.7, so for like wedges, should i take 38 or one size bigger 39?

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  81. hye dear, my size is 23.5, what size is the best for me??tanx..

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  82. hello dear... my size is 26cm... so what size u prefer i take?? if i buy shoe in the vincci shop i only can wear 41 size..

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  83. Dear,

    You mean length 26cm ?
    Are you sure ? 26cm is size 42 lol ~

    ReplyDelete
  84. Hi there
    i would like to buy few shoes. By any chance, i would like to know whether those shoes can arrive before 26 July or not? Thank you

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  85. Dear Lovemenot, if you order & bank in latest on Tuesday, 12th July, Before 2pm to ensure the items able to send out to you around on 22nd / 23rd July 2011

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  86. Hai dear,

    If my feet length is 25 cm what size i should take?
    i always buy shoes at size 8
    so if i want to buy the pre-oder shoes
    what size i should take? 39 or 40? :)

    ReplyDelete
  87. 25cm under our chart is size 40 dear, better take 40 or 41 coz worried later cannot fit oo :)

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  88. Hi there,
    Juz wanna ask if my feet length is 22.5cm and i always buy shoes at vincci size 6, what size should i take? 36 or 37?

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  89. Size 36 should be able to fit d :)

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  90. hello dear. my foot length 22cm. so what size u prefer i take? my vincci size is 4.

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  91. hi agape, just wanna know if there is limited time for pre order shoes. let say for july pre order shoes, would be still available for me if a make the order on august?

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  92. Yes dear, still can order, the date is the upload date stock can order anytime ~

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  93. hello, my feet length is 22.7cm and width 9cm. which size should i take? 36 or 37?

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  94. Hello ! if my foot lenght 23.5cm and width 9.6 , does i have to take size 37 ??

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  95. Hi

    My length is 23cm but my width is 10.5. I dunno, maybe there's a small bunion next to my toe? LoL but nothing serious though I think my leg can be quite 'duck-ish' hehe...what size do you recommend dear?

    ReplyDelete
  96. Hi Aziey,

    You may take size 36, for ankle boots you may order it in size 37 :)

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  97. Hi Syifa,

    You may order in size 38 dear :)

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  98. Dear Chemique,

    10.5 is size 43 wo, normally what size you wearing ?

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  99. hi dear,
    my lenght is 22.5cm n my width is 10cm -_-"
    im always wearing siza 5 or 6. mostly size 5 as size 6 sometime quite loose for me. i think i want size 36. can i have ur opinion sarah? TQ! ^^

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  100. i used to wear vincci size 6. what size should i take here?

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  101. hye there, i usually use size 5 vincci. i was actually size 4 vincci, but due to very wide foot, i need to use size 5 for some shoes like pumps.but, size 6 is too big for me.
    my length is 22.5, n my width is 10cm. can u please recommend what size should i wear dear?

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  102. Hi Ilya,

    I think size 36 should be okay, your width is 10cm but I think take one size bigger should be able to fit you :)

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  103. Hi Yong Hui,

    Please do not use your normal wearing size as guidelines, please re-measure as per above method :)

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  104. Dear,

    Size 36 should be able to fit you coz normally our shoes are smaller cutting ~

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  105. my lenght is 22.5 cm & width is 8cm.should i take size 35?

    ReplyDelete